A Buying Guide
It’s never been easier to buy a custom In Ear product! Simply make your purchase online and you’ll be e-mailed a printable voucher along with instructions of what to do next.
If you’ve bought a custom product we’ll need impressions of your ears, so once you’ve printed your voucher you will need to book an appointment for ear impressions and take your voucher with you.
You can book a local appointment with one of our nationwide approved audiologists and impression takers. Simply enter your town, city or post code in the search box below to find your nearest dealer, then contact them to make an appointment. There is no extra cost for this service.
Alternatively, ear impressions can be taken at our ACS SW office in Newquay or at an ACS office in London or Banbury.
After your appointment your impression taker will send your ear impressions, together with your voucher, to us and we’ll take it from there. We’ll let you know by e-mail that we’ve received your impressions, and we’ll contact you again by e-mail to let you know when your completed order has been despatched.
We scan your ear impressions and an electronic copy will remain good to use for four years, so if you want anything else from our custom product range you can order directly with us – no need for another set of ear impressions!
*Please Note – Custom products require good deep impressions in order to create a seal in the ear so it is important there is no wax blocking the ear canal. If you think you may have a wax build up, please visit a local Audiologist for a consultation before booking an appointment for ear impressions. Alternatively if you are near our Newquay office we offer a Wax Removal & ear health care assesment service. You may be charged a fee if an impression provider is unable to take impressions on the day.
*Under 18’s – Not all dealers are able to take ear impressions for people under the age of 18. Before purchasing please check with the dealers in your area.
If you are not in the UK we have partners in various locations around the world who can take impressions & arrange for manufacture of products please contact us for advice on ordering and shipping.
Contact us to discuss your requirements.